How do i place an order?
Simply click on the product you like, Update the Quantity you want to buy and click on the add to cart button. That will then redirect you to the checkout page where you have an option to Sign up or Log in. Once you do that fill in your address & contact details correctly choose the mode of payment (Cash on delivery / Credit Card / Debit Card) Any coupon codes or promotional offers can be added then. You will receive an order confirmation via email once your order has be successfully placed
How do I make payments?
Pay via Debit / Credit Card or avail of our Cash on Delivery (Additional charges apply) have the bag of your choice delivered to your house in 8-10 working days!!
How will my order be delivered to me?
We use GOJAVA COURIER to deliver our products. Once we have shipped it we send you a tracking number that can be verified on http://track.gojavas.com/Track/MyTrackConsignment.aspx
How many days do you take to deliver?
3 working days for Preparing your order and 7-10 working days for delivery of bags and accessories , unless mentioned otherwise in your order confirmation. Shoes are on pre-order, which require 25 days for production.
Are there any delivery charges?
Yes, we have fixed delivery charges of Rs.150/-
Do you take orders over the phone, via Call or Whatsapp ?
No, We do not take orders over the phone. All orders need to be placed on the website itself.
I live outside Mumbai, can i get cash on delivery? what are the charges?
Yes, Cash on delivery is available all over India at a flat rate of Rs.150/-
Do you ship internationally?
Yes, we will weigh your package and quote you accordingly. For any international orders do drop us an email on firstname.lastname@example.org. Payments can be accepted via Paypal or bank transfer only.
Do you have a store where we can see the product before i can buy?
No, We are an online store ONLY!
I have ordered for so many bags, can I get some discount?
Coupon Codes & Promotional offers will be mentioned on our Facebook Page / Instagram feed. Cupid’s who sign up for newsletters & offers are surpassed with additional discounts every now & then Sign up NOW!!
What is Cupidity’s Return Policy for Bags & Accessories?
We have a STRICT 7 Day Return policy for all our products. Iphone Cases are non-refundable / non-exchangeable unless it doesn't fit your phone properly. If a damaged piece has been delivered to you we will replace it with another piece or give store credit incase it is unavailable.We do not offer cash back refunds only Store Credit will be provided to you.
Are there certain items which are not exchangeable?
Yes, All items bought on Sale cannot be exchanged unless it is damaged. The same must be informed to us via email 48 hours after receiving the damaged product or we will be unable to replace the same. Stationery & Phone Cases are also nonrefundable / non-exchangeable unless damaged.Shoes are also non refundable, we can exchange the size if in stock, if not we will not be able to exchange or give a refund for the same. Goods once sold, will not be taken back.
What is the procedure to exchange ?
Drop us an email within 7 working days of receiving your order. Email address for all returns is email@example.com
How long will the refund procedure take?
Once we receive your product back, we will inspect it & if the condition is fine we will issue a credit note to you within 7-10 working days.
I was charged Cash on Delivery Charges while i placed my order? Will that be refunded too?
No, Cash on Delivery is a service charge that will NOT be refunded.
Can i cancel my order?
Yes, please do email us on cupidity firstname.lastname@example.org for any cancellations within 24 hours of placing your order.
My Iphone case doesn’t fit propery, what do i do?
Please do email us on email@example.com & we will have it replaced for you.
I don’t like the stationery products ordered & would like to get a refund or replacement?
For all Stationery products & Iphone Cases we have a non refundable/non exchangeable policy, unless the products are received damaged.
Delivery time for shoes?
All Shoes are on pre order of 25 days unless specified otherwise